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Easily solve log-in problems

By Juan Miguel Artigas Azas
Last updated on 07-Mar-2016
Juan Miguel Artigas Azas, 2010

Log in problems to the site are easily fixed, please follow the following instructions:

To start with, please make sure you are visiting the Cichlid Room Companion (www.cichlidae.com) site. Commonly we encounter people trying to log in to a different site and asking us about their login problems. If you are trying to log in the Cichlid Room Companion forum or the Cichlid Room Companion Ask Pam forum, you should register in those sections prior to log in them. Both sections operate under different systems and hence the log in information you may have for the CRC is not applicable. The good news is that when registering in those sections you can chose the same username and password combination you have for the CRC, so you don’t have to remember different combinations. The log in form for the Cichlid Room Companion can be found following this link.

In the CRC, usernames and passwords as case sensitive, that is, the selected words have to be inserted with the lower and upper case character combination as they were originally provided or updated — if they have been updated.

If you forgot your username, you can use your registered e-mail address in the place of the username and include your password. The system will locate your account and log you in.

If you forgot your password, you can use the “forgot password?” utility. To access it, please click with your mouse button (left if your mouse has two) while hovering your mouse pointer over the “forgot password?” link, located in the lower left part of the dialog box in the log in form. Once you click, you will be redirected to a page where you can use your e-mail to generate a new password. Just type your e-mail address in the e-mail box and click on “Apply”, you will shortly receive an e-mail with your log in information.

Passwords in the CRC are encrypted, so if forgotten they cannot be recovered, but the system will generate a new password for you and send it to your registered e-mail address. Subsequently, you can change your username and/or password using the edit form in your user page. The user page can be accessed by clicking on the “My account” sign on the right side of the green menu bar at the top of each of the CRC pages (except the home page, where you have to click instead on your name printed in yellow case).

If the system is not remembering you when you pass from one page to another, that is, it does not recognize that you are logged in as soon as you leave the page where you logged in, the most likely cause is that your internet browser is not configured to accept “cookies” from the site. Cookies are necessary for the system as they keep some identification information to know it is you visiting another page. Please make sure you have allowed cookies from the CRC in your browser configuration.

Another potential problem that you may have is that even if you log in the system you are not allowed to see the member’s only information, if this is the case please verify that your subscription is current by visiting your user page, where this information can be found in the right side under “Groups I am part of”.

In none of this helped, please contact us. Make sure you give us a detailed description of your problem so we can better help you. We will be very glad to assist you!

Citation:

Artigas Azas, Juan Miguel. (March 07, 2016). "Easily solve log-in problems". Cichlid Room Companion. Retrieved on December 18, 2018, from: https://www.cichlidae.com/site_doc.php?id=290.